Assistant Operations Manager

Location

Kolkatta | India

Job description

Main Responsibilities:

• Supervise and manage a team of operations staff.
• Provide leadership and guidance to ensure the team meets performance targets and KPIs.
• Implement and oversee changes to streamline processes and enhance productivity.
• Liaise with clients to understand their requirements and expectations.
• Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
• Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
• Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
• Use data-driven insights to make informed decisions and implement strategies for improvement.
• Optimize resource utilization to meet operational goals and maintain cost efficiency.
• Address and resolve operational issues promptly.
• Ensure compliance with industry regulations, company policies, and client requirements.
• Contribute to the development and management of budgets for the operations department.
• Monitor expenses and identify cost-saving opportunities.
• Foster a culture of continuous improvement and innovation within the operations team.
• Implement best practices and stay informed about industry trends to remain competitive.

Job Requirement:

• At least 6-8 months of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup;
• Managed at least 50-100 staff across multiple lines of business;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Proven track record of meeting and delivering targets and commitments;
• Content moderation environment work experience is a plus but not required;
• Proficient in Google Suite and online collaboration tools is a plus;
• Capable of building productive business relationships with clients;
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills;
• Willing to work on public holidays and shifting schedules, including night shifts when needed.

Job tags

Salary