Researches and analyzes the customer s documentation requirements; creates doc plans; writes technical documentation
Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
Quickly learns and adopts technology, tools, and processes in a fast-paced environment
Grasps complex technologies with a strong analytical and technical aptitude
Researches new trends in information and service delivery
Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
Applies proven leadership skills to team building and mentoring junior and intermediate writers
Implements information architecture methodologies and techniques
Demonstrates advanced skills in using DITA XML based authoring tools
Demonstrates in-depth understanding of Agile and Waterfall development methodologies
Possesses in-depth understanding of telecommunications, cloud, and networking domains
Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
Works with limited or no supervision to pursue established goals and resolve issues as they arise
Adapts writing style to project requirements; applies principles of minimalism
Qualifications
Any Bachelor s degree
5+yrs of experience in an IT environment as a Technical Writer
Excellent editing skills
Must be well versed in DITA authoring and Publishing, XML tools, Networking technologies and Agile methodology. A background in Cloud technologies is an asset
Must possess a strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain
Excellent written and spoken communication skills
Benefits at Innovatia
Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Company incentive programs offered
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
Ample growth and learning opportunities
Remote work opportunities
Focus on work/life balance
Immigration Program supporting immigration to Canada for eligible employees
