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Location

Mumbai | India

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Job description

Network Engineer L3 - Mumbai location. Onsite Job type.

Responsibilities Install, configure and troubleshoot Cisco networking and security technologies as well as Palo Alto, Fortinet, Juniper, HP Aruba and others.

Data Center, Virtualization and Storage technologies a plus.

Strong understanding of security and privacy controls and the ability to design and configure according to the current standards.

Troubleshoot integrated technology issues and maintain an accurate issues list.

Provide systems administration training to clients.

Learn to understand the customer environment (technical and political) and when to escalate.

Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)

Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes.

Assist support technicians in troubleshooting client installations.

Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.

Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

Identify, research, analyze, diagnose, resolve, and close escalated technical problems in a timely manner. Perform other duties as assigned.

Qualifications

Bachelor's Degree in related area. 2 - 4 years' of experience.

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Salary