Location
Bangalore | India
Job description
Description:-
Exp 5-7 Years
Work mode: WFO.
Job Overview The Assistant Manager, Business Transformation, may be expected to lead a team of analysts and senior analysts in the Quality Assurance function or may function as an individual contributor. The candidate should demonstrate a high degree of service when working with clients, process stakeholders and operations team members. The individual should be proficient in quality assurance frameworks and industry standards. The candidate should also be able to maintain and enhance Quality Assurance procedures, checklists and should be able to derive efficiencies in the processes through automation or other process improvement ideas wherever necessary. This position reports to the leadership in the Quality Assurance function.
Job Roles And Responsibilities Work location: Bagmane Constellation Tech Park, Bangalore
Shift: Rotational, WFO
Must Have Skills - Identify creation/modification within AD
- Access management (add, change, move people in AD groups)
- Managing access to applications
- Provide solutions to user issues by identifying problems, researching answers, and helping to implement; Troubleshoot and repair break/fix issues Basic knowledge of Intune,
- Respond to user requests and service issues promptly and professionally.
- Provide support via phone using remote support software as 2nd line of support.
- Create, monitor, update, and close tickets using the existing ticketing tool
- Manage and administer Enterprise devices via approved tools (Microsoft Endpoint Manager/MECM).
- Create/maintain Operating System images & automated deployment methodology (Windows Autopilot).
- Create automated software and solutions packages for deployment to Enterprise devices.
- Manage and oversee monthly Windows Security Patch deployment.
- Manage and oversee mass software update/deployment efforts to Enterprise devices.
- Generate and manage various reports as requested.
- Virtual Desktop deployment and administration.
- Perform routine environmental assessment exercises and ensure the continued enhancement/modernization of the end-user computing environment.
- Participate in Major Incident response activities; ensure timely remediation of outage(s), perform root cause analysis, and develop/implement long-term solution to mitigate future risk.
- Research complex technical problems and identify, implement, and communicate technical fixes.
- Function as a resource for projects, including new hardware/software solution introduction, Windows/Office365 upgrades, and other technology advancement initiatives.
- Partner with other I.T. departments as necessary in support of a cohesive computing enviroment.
- Function as technical escalation point for large scale or aging end-user problems.
- Functions as a third line of support after all tiered resources have been exhausted.
- Write, edit and maintain Policies & Procedures documentation.
Qualifications - 5+ years of experience in end user device engineering.
- 5+ years of experience with device/System Center Management tools.
- Professional Certifications desired (Microsoft Modern Desktop Administrator, MCSE, AZ-900, AWS Solutions Architect, Network+, A+, etc.).
- Experience with Modern Device Management (MDM) tools, including Windows Autopilot and Microsoft Endpoint Manager.
- Experience with deployment and administration of virtual desktop solutions, including Client Workspaces, Hyper-V, VMWare, Windows 365 Cloud PC, and Azure Virtual Desktop.
- Experience with environmental management and administration via Azure Active Directory.
- Advanced troubleshooting skills surrounding complex technical end user device issues in large distributed environment.
- Advanced understanding of Windows 10/11 Operating Systems, including build updates.
- Advanced understanding of Microsoft Security Patching process.
- Advanced understanding of Microsoft Group Policy administration in a client/server environment.
- Advanced understanding of Windows Registry architecture.
- Advanced knowledge of various scripting methodologies (PowerShell, SQL, AWS CLI, Python, etc.).
- Advanced understanding of Microsoft 365 product(s) deployment/administration.
- Basic understanding of network infrastructure and protocols.
- Strong Microsoft Office365 application suite usage skillset, including Teams, Visio, and SharePoint.
- Fluent in usage and administration of multiple Operating Systems (Windows, Windows Server, Mac OS X, Linux, etc.).
- Strong professional and interpersonal skills, including: exceptional customer service, creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, ability to self-manage.
- Detail oriented with ability to prioritize and manage multiple projects.
- Ability to work occasional after hours and weekends
- Occasional travel possible.
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