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Location

Work from home | India

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Job description

• Make the customer experience smooth and joyful by responding to their queries via email, social media, and other channels in a timely and friendly way

• Work with the Operations team to process orders and ensure timely delivery

• Handling any customer complaints or reassuring customers

• Be a superhero by collecting and analyzing customer feedback to help us improve our products and services

• Collaborate with the marketing team to create customer-centric content for our website and social media channels

• Be an all-rounder and assist with any other tasks assigned by the Founders

Requirements:

• Great communication skills in English and Hindi

• Ability to empathize with customers and interacting with them warmly

• Proficiency in using email, social media, and other communication tools

• Attention to detail and ability to multitask in a fast-paced environment

• Strong problem-solving skills and ability to think creatively

• Ability to work independently and as part of a team

• Be a positive, fun-loving person who loves to spread happiness

• Passion for sustainability and being a part of a fast growing made-in-India brand

Education and Experience:

• A Bachelor s degree

• Previous customer service or communications experience preferred, but not required

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Job tags

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Salary