Location
Mumbai | India
Job description
- Technically savvy Customer Success Managers who possesses a strong drive for results
- Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn
- Candidate should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests effectively
- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively
- The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base, push adoption rates, and reduce churn
What youll be responsible for
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Aid in product design and product development.
Qualification and other skills
Graduate Engineer with PG in Marketing or Communications.
What youd have
- 5 to 7 years of experience into a similar role
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities. Ability to influence C Level executives.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
Job tags
Salary
