Engineer Network Operations
Location
Mumbai | India
Job description
Want to be a part of our team
Strong technical subject matter expertise on the following:
- Cisco GSR routers and switches like Catalyst 3560/3750/4948
- Juniper MX series routers and switches
- SDWAN – Silverpeak, Cisco Viptela, Fortinet
Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet
Working at NTT 1.1.2 PRE-REQUISITES
Hands-on troubleshooting experience in Enterprise LAN/WAN environment
Strong technical subject matter expertise on the following:
- Cisco GSR routers and switches like Catalyst 3560/3750/4948
- Juniper MX series routers and switches
- SDWAN – Silverpeak, Cisco Viptela, Fortinet
- Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA
Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching
(VLAN, Trunking, Dot1x, various flavors of STP) protocols
Knowledge of MPLS, QoS and VoIP
Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet
Knowledge of security technologies
Knowledge on scripting languages like Python
Excellent communications skills and must have worked with Global customers
and global carriers
1.1.3 Responsibilities - Engineers who have a passion and understanding for providing outstanding
customer service. This person will be a part of a team of experts who are
responsible for handling and providing network/security suppor t services to
global customers, problem management, managing network performance
and proactively identifying issues before they become customer affecting.
This team provides 24x7 support, as well as provides training to junior
engineers.
- Remote management and monitor Network Operations
- Support NOC 24x7 for large global clients that have a distributed LAN/WAN
setup
- Provide Level 1 and Level 2 support for Incident Management/Ticket
Resolution
- Create MOP/SOP and plan Change Management process
- Perform Performance Tuning of network devices and create SOPs
- Work with Telecommunication Service Providers to resolve escalated circuit
problems
- Plan and perform upgrade of firmware
- Work with hardware/software vendors to resolve problems
- Train and mentor juniors
- Act as an SME SPOC for certain network products
- Provide technical inputs for weekly/monthly customer service review reports
- Any additional task given to the incumbent from time-to-time based on
business needs
1.1.4 TRAINING AND CERTIFICATION
- CCNA, CCNP, JCNIA, JNCIS, JNCIP, ITIL
1.1.5 Experience - Minimum 2 years of progressive, relevant experience and proven capability
to work in a complex network environment
1.1.6 EDUCATION
- Bachelor in Engineering - Computers/Electronics/Communication or related
field
- Graduate/Post Graduate in Science/Maths/IT or related streams with
relevant technology experience
1.1.7 Other Skills - Excellent communication skills - written as well as verbal
- Passion to work on core technology platform
- ITIL process awareness
What will make you a good fit for the role NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world's largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.
We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:
- Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
- Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
- Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.
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