Randstad
Location
Pune | India
Job description
RESPONSIBILITIES
Responsible for monitoring and maintaining assigned accounts- Customer calls, and any
correspondence , customer reconciliations in order to follow-up collection in a fast paced
goal oriented
Define in conjunction with I2C Manager and Revenue Controller collection target
according to the process
Monitor and record customer account details for non payments, delayed payments and
other irregularities (disputes)
Identify overdue portfolio to avoid possible contingencies in the recovery of resources
based on the policy of procedures established in Nielsen
Scalate with Revenu Controller and CS to determine actions in conjunction with the
commercial area to recover past-due portfolio resources based on internal Nielsen
process
Request and support re-invoicing according with client's specifications, follow-up with
revenue associate and provide any clarification
Providing customer service regarding collection issues, process and review account
adjustments, resolve client disputes and short payments
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable
Department
Dispatch invoices to the client, could be by mail, mailing or portal sites
Must communicate & follow up effectively with Client Service / Revenue Controllers
regarding commercial disputes resolutions and additional actions to accelerate the
collection process
Establish and maintain effective and cooperative working relationships with Revenue
Associates to accelerate actions financial disputes resolution
Support Cash Applications team on invoicing reconciliation, payments identificationsA LITTLE BIT ABOUT YOU
A successful Collector will ensure all basic key performance indicators pertaining to Account
Receivables aigin, Collection target fulfilment, average time on disputes resolution and DBO
are achieved for the respective market. S/he will have built a successful working relationship
with Revenue Associates and Revenue Controllers.QUALIFICATIONS Degree in Finance or Accounting preferred
Fluency in English and local language mandatory; third regional language preferred
Experience working in multinational, multi-cultural environment
Experience working with remote counterparts
Experience working in Collections
Job tags
Salary
