Customer Support Executive

Location

Goregaon | India

Job description

JOB TITLE: Customer Support Executive

IMPORTANT JOB FUNCTIONS:

1. Resolve customer complaints and provide knowledgeable answers to customer queries
2. Assist clients on offline and online orders deal with orders in the back office and liaise with logistics
3. Followup on orders and liaise with customers buyers etc
4. Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry
5. Assist customers with aftersales service issues. Be a primary contact for customer inquiries about our products and brand.
6. Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
7. Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
8. Coordinate with Vendors to get required procurements and marketing collaterals on given TAT
9. Work with internal and external teams to ensure smooth and timely operations
10. Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
11. Provide complete endtoend resolution to customer issues
12. Engage with customers in a friendly and professional manner while actively listening to their concerns
13. Generate edit publish and share daily content (original text images video or HTML) that builds meaningful connections and
14. encourages community members to act
15. Uploading editing scheduling and managing ecommerce website content services & operations.

SPECIALISED SKILL SETS:

1. Communication Skills
2. Content Management
3. Problem Solving Skills
4. Ms Office especially excel and word
5. Spoken and written English

REQUIRED EXPERIENCE:

2 to 3 years of experience

customer support,communication,content management,customer

Job tags

Salary