CoreStack
Location
Chennai | India
Job description
Location: Chennai, India
Responsibilities: • As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges • Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption. • Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives. • Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI). Knowledge of services and their usage by Application teams. • Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions. • Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback. • Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack. • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness. • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals. Requirements: • Relevant experience of between 8-12 years with minimum of 4 years in customer facing role. • A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment. • Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification. • Strong organization and presentation skills. • Passion towards driving customer success • Excellent customer relationship and communication skills • The ability to manage and drive many high-priority tasks at the same time. • Ability to collaborate with Sales teams CoreStack offers: • Competitive salary • Competitive benefit package with appreciable equity • Exciting, fast-paced and entrepreneurial culture • Health insurance and other company benefitsJob tags
Salary
