Location
Kolkatta | India
Job description
Job Description
Sr. Manager +
Qualification :
u2022 Bacheloru2019s Degree in Business, IT, Engineering, or other relevant field (Required)
- u2022 Advanced Degree in Business (Preferred).
Responsibility :
Problem and Scope Definition :
-
- u2022 Work with engagement leadership and client to fully estimate scope and plan project accordingly.
- u2022 Translate engagement objectives into defined scope and executable tasks for team members.
- u2022 Lead team to form problem statement for project (engagement or component of engagement).
- u2013 Coach team members to identify root cause of issue(s).
- u2013 Lead team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.
- u2013 Define project boundaries and reporting cadence.
- u2013 Identify key stakeholders and lead team to construct stakeholder analysis.
- u2013 Identify project risks and mitigation strategies.
Requirements Gathering :
:
- u2022 Leads team to gather requirements.
- u2022 Partner with client and team to identify key process stakeholders.
u2022 Facilitate requirement gathering workshops :
- u2013 Provide guidance and direction regarding workshop outcomes.
- u2013 Create an environment that is inclusive of all points of view yet also gets to the heart of the matter quickly.
- u2013 Ensure the u201Cbig pictureu201D and appropriate detail is captured for all requirements.
- u2013 Lead team to close open items captured and next steps for writing the requirements.
- u2013 Be accountable for requirements signoff with appropriate client leads.
Business Analysis :
:
u2022 Analyze findings presented by team members and provide feedback re :
hypothesis, conclusions and solution structure
- u2022 Engage with internal team to solicit thoughts and challenge each otheru2019s thinking.
- u2022 Develop and present summary recommendations, including relevant people/process/technology solutions and industryspecific comparisons.
Engagement Delivery :
:
- u2022 Create and manage project, including work plans and allocation of tasks.
- u2022 Support recruiting and managing the team required to deliver the engagement In the event of resource constraints, perform required effort to reduce client and project risks.
- u2022 Drive effective communication and teaming with Cognizant verticals / horizontals within the same engagement to ensure strong collaboration for a One Cognizant.
- u2022 Deliver consistent status updates to client regarding performance to objectives, engagement constraints and mitigation plan for risks/issues.
- u2022 Serve as u201Cfirst line of defenseu201D to ensure quality and timeliness of deliverables meet or exceed client expectations.
Engagement Governance :
:
u2022 Manage engagement cost, associate performance, and value delivered against engagement objectives and client satisfaction via :
- u2013 Effective communication up/down that builds trust for open dialogue.
- u2013 Best use of resources, tools and processes.
- u2022 Manage project risk and develop mitigation plans.
- u2022 Manage team conflicts/constraints.
- escalate to engagement leadership as needed.
Thought Leadership :
:
u2022 Manage teams re :
research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels
Business Development :
:
- u2022 Support and lead team in the development of RFI/RFP responses and other business development opportunities.
Customer Relationship Management :
:
- u2022 Build and maintain trusted working relationships with client counterpart(s).
- u2022 Be seen as a trusted resource who understands client objectives, manages project, and leads team to deliver superior results.
Practice Development :
:
- u2022 Identify and support areas to build practice capabilities and presence.
- u2022 Lead teams to package and cleanse engagement deliverables for practice reuse.
- u2022 Support service line development and case studies through the gathering of industry best practices and selfknowledge.
Revenue Management :
:
- u2022 Ensure personal utilization targets are achieved by working standard hours and actively seeking new opportunities well before current engagement ends (if possible).
- u2022 Support team members to achieve personal utilization targets, including support in u201Cinternal marketplaceu201D as in advance of current project close.
Knowledge Management :
:
- u2022 Lead team to create case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository.
People Management :
:
u2022 Manage project team on a day-to-day basis, including :
- u2013 Setting clear expectations for team/associate.
- u2013 Delivering continuous and constructive feedback.
- u2013 Helping each team member to improve performance.
- u2022 Support recruitment for campus hires M and below.
- u2022 Help deliver training solutions.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 28 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us
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