Location
Indore | India
Job description
We are seeking a highly motivated and enthusiastic Client Success Manager to become an integral part of our vibrant team. As a Client Success Manager, you will play a crucial part in ensuring the satisfaction and success of our clients through the DigiValet solution. You'll serve as a crucial link between our esteemed clients – spanning hotels, hospitals, residences, and community living spaces worldwide – and our diverse teams, including software development and sales. Armed with an in-depth comprehension of software applications, excellent communication prowess, and strong interpersonal talents, you will be instrumental in fostering enduring client relationships and facilitating seamless collaboration for mutual success.
Responsibilities
- Build and maintain strong relationships with our prestigious clients, acting as their primary point of contact.
- Understand operational workflows and requirements of the site and find the best use of the DigiValet Platform and technology to cater to those needs.
- Conduct training sessions and demonstrations to ensure clients understand the functionality and can utilize the software to its full potential.
- Work closely with our skilled software development team to ensure a comprehensive understanding of client requirements.
- Periodically call customers to understand their experience and new requirements.
- Escalate any concerns regarding the well-being of the customer to the Management.
- Manage periodic account reviews with the Client Success team including service issues, feature enhancements and actionable plans. Maintain internally agreed SLA figures.
- Adhere to, and contribute to the development of support processes, procedures and standards.
- Ensure a smooth transition and positive user experience.
- Periodically test and review the solution at each client site and run QA checks. Resolve any gaps in functionality as required.
Required Skills
- 5+ years of relevant experience.
- Prior experience in hotel front office or F&B departments would be highly advantageous.
- Proficiency with technology tools and awareness of industry trends.
- The role will involve international travel.
- This position is exclusively dedicated to the hospitality sector.
Personality Attributes
- Exceptional verbal and written communication skills.
- Outstanding interpersonal skills to build and maintain positive relationships with clients, colleagues, and cross-functional teams.
- Demonstrate an ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Professional, self-motivated with a go-getter attitude and high work ethic.
What we offer?
- Interesting and challenging work in a mid-size and fast-growing company.
- Exciting projects involving cutting edge technologies (Artificial Intelligence, IoT, Voice Technology, Virtual Reality).
- Professional development opportunities.
- Modern and comfortable office facilities.
- Excellent benefits and compensation package.
- The company is all about new technologies. Don’t restrict yourself to the ongoing developments other than that you can come up with your new ideas and will be appreciated.
Job tags
Salary
Rs 16 - 20 lakhs p.a.
