Orange Business
Location
Gurgaon | India
Job description
New implementation of upcoming customers opted for Flexible services which includes few key areas:
Provisioning of customer devices under Orange backend systems and monitoring system Solarwind’s orion(NPM,NCM and IPSLA).
Provisioning the customer on Service-now tool which is based on ITIL framework.
E-bonding of backend systems, service-now and orion tools to enable automation of data flow which helps Incident Management, problem management and change management.
Installation of orion(NPM,NCM and IPSLA) and monitoring them through admin server for every customer.
Develop relationship with different stakeholders to improve efficiency of the services supported.
Manage Customer Service Improvement Program in order to increase customer satisfaction.
MACD(Move, Addition, Change and Deletion) of devices of Implemented customers throughout Life-Cycle.
To ensure proper access rights are provided to the users as per role/group to the tools like Service-now and orion.
Knowledge on the concept of ICMP and SNMP protocols used in monitoring of customer metwork for fault management, performance management and Configuration management.
Knowledge on Service Request Forms(SRFs).
Understanding of uniqueness of customer’s requirement.
Understanding of different tools used in orange.
Ability to use experience in implementation of different platforms as per customer need.
Ability to do multi-tasking.
Ability to build relationships with peer and management levels both with clients and the company management.
Excellent organizational and communication skills.
Knowledge on monitoring and performance systems like Solarwind’s orion, Microsoft’s SCOM, Netcool Omnibus and Netcool Impact administrator skills.
Proficient in English.
Minimum of 3-5 years relevant experience in a customer service and engineering environment.
Excellent coordination skills.
Knowledge on SNMPc and ICMP protocols.
Microsoft Windows Server 2003 knowledge.
Knowledge on testing and troubleshooting LAN and WAN technology.
Knowledge on internet technology and network protocols.
Ability to deal with multiple tasks.
Proactive, self-motivated and determined attitude.
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