o9 Solutions, Inc.
Location
Bangalore | India
Job description
At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too. We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.
Customer Advocacy Manager – RDAF Work with Retail practice management to develop and execute the customer advocacy plans, which includes monitoring and taking cross team efforts to bring consistent improvements in project status consistently. Ensure a always successful approach for implementation by working with and directing a cross-functional project team (with Solution Architects), portfolio and various internal coe’s and partner teams. Act as primary interface with the various internal teams including portfolio regarding customer advocacy across the practice. What you’ll do for us… Understand in the complete lifecycle of projects from inception to deployment to value delivery with exposure to customers spanning industry verticals like Retail/ distribution/ apparel and footwear (RDAF) Create a detailed Escalation solving plan/Start helping in developing Early warning escalation systems and align the stakeholders at portfolio across geographies on the jointly developed project plan, milestones, timelines. Ensure the team can work together to accomplish the deliverables and try to mitigate any risks/communicate any deviations from the plan. Work with cross functional o9 teams to provide suitable resolutions for chaotic customer related situations. Continually engage with the client partners/managers to manage priorities and expectations. Provide thought leadership in terms of designs and best practices to the client managers and the team. Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client managers SW tools used primarily: Excel, MS-Powerpoint What you’ll have... 7-10 Years of overall experience with 5 years of escalation management experience in supply chain projects (good to have experience with Retail/distribution/apparel and footwear related clients projects) Should have handled EU and US customers, Asian markets are good to have. Should have some background in SCM/Retail/Analytics or done ERP implementations. Ability to work with and as a true team member Structured and organized in working style with an ability to handle high pressure. Planning practitioner’s knowledge Extreme focus on customer value realization Prior experience with planning implementations. What we’ll do for you: Competitive salary with stock options to eligible candidates Flat organization: With a very strong entrepreneurial culture (and no corporate politics). Great people and unlimited fun at work. Possibility to make a difference in a scale-up environment. Opportunity to travel onsite in specific phases depending on project requirements Support network: Work with a team you can learn from every day. Diversity: We pride ourselves on our international working environment. Work-Life Balance: Feel part of A team: How the process works: Apply by clicking the button below. You’ll be contacted by our recruiter, who’ll fill you in on all things at o9, give you some background about the role and get to know you. They’ll contact you either via video call or phone call - whatever you prefer. During the interview phase, you will meet with panels for 60 minutes. The recruiter will contact you after the interview to let you know if we’d like to progress your application. We will have 2 rounds of Interview followed by a Hiring Manager discussion Our recruiter will let you know if you’re the successful candidate. Good luck! More about us… With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do. Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others. Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich. o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by lawJob tags
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