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Location

Gurgaon | India

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Job description

General Description

Supporting the provision of design, pricing and specification services to support both internal and external customers from all regions, including sales offices, dealers, A&D and end customers.

Responsible for developing design solutions based on the global product portfolio, from typical development, test fitting floor layouts through to the creation of post installation drawings.

Liaise with customers to understand the customer needs and to verify designs.

Task Profile (Individual duties, assignments and responsibilities required of the position.)

A Support response for request for services

Collaborate with other team members to complete requests as required (From research
to response)

Collaborate with external teams to complete requests as required (Monterrey, Grand
Rapids and other locations)

Communicate with customers to define request/project requirements
Develop solutions based on product offerings based on process for each
market (AP, NA, Europe)

Support the definition of special products
Create solution drawings
Read & interpret typical drawings
Floor plan take-offs based on typical drawings
Apply pricing based on process for each market (AP, NA, Europe)
Create complete project quotations
Compile RFP & RFI responses with supporting documentation
Calculate Freight, Delivery & Installation charges, together with SFT, Forwarder & customers
Review own/peer quotes & drawings QAS
Submit and review solution drawings & quotation with customers
Create solution specification list Provide technical drawings to the visualization team
Advise the visualization team on product solution and application

B Administrative Support

Update daily metrics and project management system ( AGIO/Daily Bucket/Google
Docs)
Maintain and update project folders
Develop technical standards ( templates, reference materials )
Collect and maintain RFP supporting documentation
Participate in monthly team meetings
C Customer Experience Support

Participate with customer visits as and when required
Engage customers to explain department processes and services
E Development / Network

Maintain and update on product knowledge ( participate with product training )
Follow the Learning and Development curriculum and update progress
Mentor new hires through the Buddy System

Requirements Profile (Competencies, skills, abilities, experience, education necessary.)

A Technical Skills

AutoCAD / draught work using specification tools including PCON, FSL & Sketch up
Understanding the technical capabilities of products including stability guidelines, structural and material properties.
Understanding of power and data infrastructure and distribution
Understanding of BIFMA, IAQ, ISO, LEED standards related to products and
Projects Quotation tools; Hedberg, Excel
Additional quotation tools; Easy Coms, CAP Worksheet, Smart Tools

B Design Skills

Understanding of regional/ global interior design & spatial planning rules and guidelines
Consider product & workspace ergonomics while creating solutions
Apply global product and application knowledge to develop design solutions to meet or exceed customer expectation
Incorporating research and latest insights into proposal of solutions
Ability to interpret customer requirements and if needed influence the direction of the solution
Propose value engineered solutions and options
Consider product, culture code & workspace ergonomics while creating solutions
C Interpersonal Skills

Ability to work with peers and management in a multi-disciplined team environment.
Conflict management
D Administrative Skills

Ability to work on multiple assignments and effectively manage time and priorities.
Documenting project data accurately and timely
Ability to manage project information in a structured manner ( Being organized )
E Communication

Ability to communicate technical information to all audiences
Ability to have a consultative dialog with the customers
Ability to explain design solutions verbally, visually and through writing
Professional business English
Education/Experience

Minimum Degree/Diploma in Industrial / Product Design / Interior Design or equivalent

Work Environment (Expected working conditions, physical effort required & approximate amount of travel.)

Primarily office environment. Flexible working hours required to accommodate foreign time zones and

customer deadlines. Requires minimum travel to foreign and domestic markets assisting on major projects in the field.

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Job tags

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Salary