Tesco
Location
Bangalore | India
Job description
Tesco Bengaluru
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.
- Developing a global digital transformation roadmap to deliver the strategy and objectives (direct and indirect savings; experience etc.) of TBS.
- Execute Digital strategy by championing strategic initiatives such as Enterprise Automation Factory; Every day Digital Skills and Automated journeys; focused on driving and delivering digitalization across our teams globally
- Lead enterprise wide initiatives focused on defining and implementing efficient and future ready processes and operating models incorporating latest emerging and disruptive technologies (AI / Machine Learning / RPA / Chatbots; etc.)
- Lead the Digital transformation COE globally and continue to build strong digital capabilities within the COE and Federate RPA across all our hubs
- Demonstrate thought leadership by a creating a vision of future state operating models and then induct emerging new technologies and practices through applied research and proof of value.
- Analysing business requirements; proactively identifying our most complex problems and opportunities to deliver value and improve customer experience – innovating and bringing these ideas to life; ensuring decisions are data based and value is delivered quickly.
- Lead the product strategy and ownership for all platforms inducted and used in Tesco Business Services; including road map; contract; licensing and vendor relationship.
- Partnering with stakeholders across Tesco Group to identify opportunities; scope requirements and influence change for the progression of the organisation; where dependencies exist.
- Leading a high performing team across diverse geographies and cultures; mentor; motivate and develop team members to deliver both business and personal objectives.
- Influence Senior stakeholders outside our hubs; and drive the expansion of our automation footprint for teams in Markets and in other group companies
- Build and Maintain great relationships with business units and technology teams; conduct regular governances and work with them to unblock issues and constraints
- Champion the wellbeing of our colleagues and deliver above average scores in our colleague satisfaction surveys
Digital Transformation; Strategic thinking;
Program and Project Management
Business Improvement; Change Management;
Managing High performance teams; Governance;
Service Desk Operations; AGILE and Dev ops concepts; Stakeholder Management
Experience in driving Technology Enabled transformation initiatives such as RPA, ML, AI, etc... Experience in setting up and / or managing a Centre of Excellence Experience in delivering Medium or Large scale transformation projects Working knowledge of Continuous Improvement, LEAN, process improvement and similar improvement concepts Working Knowledge of product and platform management
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]
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