Mphasis
Location
Pune | India
Job description
Job Description
Job Title: Voice & Accent Coach - Level 4
Reports To (Title): Training Manager
Job Location: Pune
Job Summary:
We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in to improve voice competencies for US insurance contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training and administrative duties.
Job Responsibilities:
. Floor Coaching
. Instructor-Led classroom training
. Stakeholder management
. Content Development
. Training need analysis
. Training evaluation
. Creation, Implementation and execution of training plan
. Creation of daily, weekly, monthly reports
. Creation of review dashboards
Competency Requirement:
. Excellent communication skills
. Expert in Domain (Communication, Culture, Language)
. Delivery Skills
. Coaching Skills
. MS Office
. People Management
. Content Development
. Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.
Job tags
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