logo

JobNob

Your Career. Our Passion.

Employee Success Operations Senior Administrator


Salesforce


Location

Secunderabad | India


Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Senior ES People Advisor is a member of the Employee Success People Advisors Team based in India and provides ES operational support to employees across the APAC region. This role reports to the Associate Manager, APAC ES People Services and is the first point of contact for all employees who require HR support. Therefore, this role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.

We are looking for a candidate with a thirst for learning, strong organisational skills and high attention to detail. Our ideal candidate enjoys working in a dynamic and high-growth environment and is experienced in supporting a variety of HR disciplines.

Responsibilities

The responsibilities of the Senior ES People Advisor include but are not limited to the following:

  • Provide superior customer service to employees via our customer portal, and other social channels
  • Using our case-management solution assist employees in a timely manner regarding HR queries and issues
  • Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
  • Liaise effectively and collaboratively with other teams to resolve employee queries
  • Maintain appropriate levels of process, program, and policy knowledge in order to assist Employees
  • Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
  • Participate in global and regional projects to further enhance ES Shared Services processes for a seamless employee experience with positive outlook
  • Ensure the accuracy of the internal Shared Services Community process documentation
  • Ensure compliance with audit requirements by completing work correctly and timely
  • Other duties and project work as require

Required Skills/experience

  • 5+ years of Experience in HR process and programs
  • Proven problem-solving skills with a passion for technology and continuous learning
  • Experience in global HR projects, process improvement/efficiency
  • Experience with Workday HCM or another HRIS desirable
  • Knowledge of Case Management tool
  • Excellent verbal and written communication skills
  • Experience working in HR shared services organisation for an established company is ideal
  • Comfortable with a high-paced environment with competing priorities
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Exceptional time management, organisational, prioritisation and follow-up skills
  • Work effectively in a team environment
  • Deep knowledge of Excel, PowerPoint
  • Proven problem solving skills
  • Should be a quick learner and comfortable with data

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.


Job tags



Salary

All rights reserved