Product Service Engineer - Controls (Exciter/LCI)
Location
Andhra Pradesh | India
Job description
Job Description Summary
This position is primarily responsible for leading & delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis. The candidate should have sound knowledge on EX2100e & LS2100e & MarkVIe Control Systems being used with GE HDGTs and STs. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component and systems levels, and communicating GE technical solutions to customers.
Job Description
Roles and Responsibilities
- The candidate should be able to do Root cause Analysis for forced outages and Work closely with global project/ commissioning/ maintenance teams to understand & meet customer requirements on time. The candidate should be able to simulate requisite system conditions on lab test set-up for resolving technical issues. The successful individual in this position would have deep understanding of the EX2100e/LS2100e/MarkVIe Control systems as well as the the sub-systems interact with the control system to deliver optimum value to the customer. The position will also offer ample opportunities to directly interface with customers and commercial entities. Candidate should be able to Travel to Site for Startup Support and to resolve Technical Issues.
- Provide Technical leadership on customer issue resolution while meeting critical business metrics on quality, timeliness & productivity, driving communication across & interlacing with regional product services.
- Provide startup & commissioning support, responsive issue resolutions resourcefully pooling the right support across engineering while the commissioning / outage in progress, with occasional travel to customer sites as needed
- Proactively engage with stake holders to provide issue resolution, collaborate with the other cross-functional engineering teams to ensure successful & smooth outages.
- Drive the ER case resolutions, engage regional product support to drive customer experience, analyze & deep dive escaping defects for root causes, suggest & partner with CTHs for – NCR / RCAs for CST process improvements & simplification needed for efficient and low CoPQ executions
- Demonstrate strong GE Beliefs and customer centric culture every day
Required Qualifications
- Bachelor’s degree or M-Tech in Electrical Engineering
- 2-4 years of experience on EX2100e/LS2100e/MarkVIe Control systems
- Willing to work off hours and weekends to support emergency issue resolution.
- Impactful interpersonal & networking skills, proven ability to influence
- Willing to work in a collaborative agile environment in a global matrix organization
- Comfortable dealing with ambiguity, uncertainty with willingness to be challenged
- Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises
Desired Characteristics
- Strong technical aptitude, including applicable engineering tools and systems.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Experience working with field data and information.
- Knowledge of turbine, generator and auxiliary equipment including their interfaces to the control system
- Candidate should be ambitious, smart worker, self-starter, who delivers results with minimal supervision.
Additional Information
Relocation Assistance Provided: Yes
Job tags
Salary
