Operations Manager - Career Returners Programme
Location
Chennai | India
Job description
Management Level
E
EQ India Career Returners Programme: Operations Manager Location: Chennai / Bangalore Mode of Operation: Office Based Are you ready to reignite your career journey Equiniti (EQ) India is partnering with Career Returners to launch the EQ India Career Returners Programme, for individuals who have taken a career break and are eager to re-enter the workforce.
You will be an experienced professional who has had a career break of 18 months or more (as of March 2024) for childcare, eldercare or other reasons. You may have been working small-scale around your other commitments or you may not have done any paid work at all during this period.
Through the Programme, you will benefit from: - A permanent role from Day One.
- Specialised Career Returners Coaching to support your return to the workplace.
- A supportive peer group of other returners.
- Access to training and learning opportunities.
Business Function: EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
Core Duties And Responsibilities - Delivering services to the highest possible standard, addressing any risk issues to minimise operational losses
- Ensuring that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports
- Monitoring team to ensure that all regulations including security measures are maintained.
- Identifying, reviewing and where appropriate implement improvements to processes in order to contribute to business efficiency goals
- When required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services
- Using CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence
- Identifying, planning, delegating and where appropriate manage projects ensuring these are delivered on time, within budget to specification
- Ensuring that the operation unit works to support all area of our quality policy
- Ensuring the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equiniti's business at all times
- Developing and maintaining relationship across Equiniti that support the delivery of business KPI's
Competencies And Experience The candidate should demonstrate the following experience, skills and behaviours:
- Objectively assess the performance of others in accordance with the process, assessing capabilities and potential
- Give constructive feedback in order to identify individual's development needs.
- Maintain consistency and fairness throughout the process.
- Undertake and use management techniques to monitor financial resources for specific business unit/projects
- Lead, motivate and support a large team within a time-sensitive and demanding environment, including career development plans for team members.
- Uses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty
- Ensure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business
- Communicate and explain change effectively
- Plan and implement changes gaining commitment and understanding, minimising disruption to our service
- Knowledge and experience of Financial Markets
- SEC/ICSA qualification including 'Compliance' module (must be achieved within 1 year of appointment).
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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