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Senior Executive -Customer Service


Bureau Veritas Group


Location

Bangalore | India


Job description

Job Title

CS

Backup To

Division/Section:

CPS

Report To

Manager

Department

Softline-CS

Location:

Noida

Job Summary (Brief overview on the scope of job responsibility):

  • Coordination with Technical Team/Client
  • System maintenance such as IBMS, Summary report preparing.
  • Attend to clients' enquiries.

Interrelationships (Other Key Functional Or Communicational Lines)

  • Communicate with technical team & CS team for Report Reviewing activity;
  • Communicate with Manager regarding Evaluation of Products/labels
  • Coordinate with local and overseas clients, and vendors.

Job Responsibility & Accountability (Key Roles, Functions & Accountability)

  • Summary report preparing.
  • Attend to clients' enquiries.
  • Coordinate with local and overseas clients, and technical team
  • Coordinate with local and overseas clients, and vendors.
  • Coordinate with Manager – Labs/Clients for all testing related activities.
  • Sample control and file keeping
  • Sample control and file keeping to client and follow up to match the TAT

Required Skills & Qualification :-

  • Core skills:
  • Interpersonal communication skill
  • Self- motivated
  • Time management
  • Other skills:
  • Independent
  • Willing to help colleagues
  • Integrity
  • Continuous improvement
  • Technical knowledge

Qualifications

  • Graduate or above in any discipline.
  • Good command of English, both oral and written.
  • At least 2 to 3 years' related experience.
  • Knowledge of computer application in relevant software.


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