REF18039W-Group Manager - Operations (Voice) - GGN
Location
Gurgaon | India
Job description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description - As part of the senior management team of you lead a specialist function.
- You are customer & client facing & strive to deliver excellent customer experience.
- You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
- You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader.
- You develop people's knowledge of your functional area to benefit the business & the client.
- You support your operations colleagues to exceed client expectations on all levels at all times.
- You remain at the leading edge of knowledge for your area of functional expertise.
- You are accountable for risk management & compliance for your functional area.
- You share your knowledge & best practice to improve performance.
- You deliver business intelligence & insight for your functional area.
- You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism.
Qualifications Graduate
Additional Information - Should be ok to Work from office
- Candidate should be ready to work in a 24*7 and rotational shift environment
- Excellent communication.
Job tags
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