IT Assistance_Cargo & Cruise
Hunarstreet Technologies Pvt. Ltd.
Location
Mumbai | India
Job description
Company Overview
Hunarstreet Technologies is a leading staffing and recruiting company in the IT industry. We specialize in providing comprehensive IT solutions to clients worldwide.
Role And Responsibilities - Responsible for troubleshooting and resolving issues with shipboard workstations and applications such as Crew Compass, Ocean Now, Xi Access, etc.
- Handle daily activities in the Data Center and ensure the integrity of backup systems and perform scheduled disk backups.
- Provide support for user-related Lotus Notes mail administration.
- Assist with level 2 support for all other IT issues through incident tickets to shore-side IT support.
- Assist the IT Officer with time-sensitive tasks such as embarkation pre-call checklist and ensuring readiness of embarkation kit.
- Responsible for the transport and security of embarkation computer equipment.
- Work with UNIX, network communication in LAN or WAN environment, Hewlett Packard LaserJet printers, imaging operating systems, server operating systems, and server backup software.
- Set up ship-to-shore connectivity during turnaround days, including setting up tablets with Navigator App for embarking passengers and assisting check-in staff with the operation of the Embarkation application.
- Monitor and maintain ship-to-shore connectivity through various methods such as fix mimosa or cable form.
- Handle Vision line software tasks, including creating new keys, programming door locks, and maintaining the status of guest stateroom door panels.
- Enthusiastically participate in job-related training sessions.
- Train end-users in the Internet Cafe project.
- Set up and provide basic end-user troubleshooting and desktop support for Windows, Linux, and Mac systems.
Candidate Qualifications - Minimum 2 years of experience in IT support or a related field.
- Strong technical knowledge of troubleshooting workstations, applications, network communication, and server operations.
- Experience with Lotus Notes mail administration and support.
- Ability to handle time-sensitive tasks and work under pressure.
- Good communication and interpersonal skills.
- Technical certification in relevant areas is a plus.
Required Skills - Remote User Support
- Time Management
- Technical Support
Skills: lotus notes mail,remote user support,time management,ocean now,it assistant,technical support,shipboard workstation
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