WTW Global Delivery and Solutions India Private Limited
Location
Thane | India
Job description
Role : Operations
Job Title : Pensions Administrator- Analyst/ Sr. Analyst
Business Unit : Retirement
Reporting to Team Leader (BSTS) /Assistant Manager
Job Summary :
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From
employee benefits to executive compensation, we take a rounded perspective, based on leading-edge
thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and
implement solutions that work.
Principal Duties/Responsibilities :
The role of SME Administrator is to work within an administration team servicing both member and client
queries in relation to defined benefit pension schemes.
Performance Objectives :
Excellence
• Perform and communicate with guidance from other team members in North America/ Canada,
routine and recurring plan administration tasks for clients' defined benefit pension schemes (e.g.,
benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and
communicate to the Senior Administrator/Team Leader.
• Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
• Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
• Work with the team leads to ensure that the client's needs are met within the appropriate timelines
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and fix potential problem and potential complaint cases and procedures.
• Monitor own workflow to ensure service levels are achieved.
• Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload
• Accurately perform manual calculations.
• Know and live the firm's values.
People
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
• Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients' pension schemes.
• Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.
Financial
• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.
Qualifications :
• Graduate
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Proactive & self-driven
• Customer and quality focused.
• Intermediate Excel skills
• Bachelor's or Master's degree in any Major
• Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential.
Knowledge/Experience :
• 5+ years
Required Mindset and Behaviours :
• Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
Job tags
Salary
