MedNet Jordan Co. W.L.L
Location
Jordan | India
Job description
For MedNet Jordan Co. W.L.L.
MedNet Jordan is one of the leading managed care service organizations that cater to healthcare needs. We are currently seeking to hire an Officer - Customer Service (on a Hybrid working basis) with the following tasks and responsibilities but not limited to:
Your job:
· Responsible for answering & and managing all company incoming calls of various types.
· Conduct outgoing calls of various types as per business requirements.
· Actively coordinate with the surveys unit to enhance customer service based on gathered feedback, and through direct feedback gathered via calls and walk-in clients.
· Where required, manage the expectations of the client, on the services that can be rendered within the remit of the client's insurance coverage and the service capability of the organization.
· Primary channel for receiving complaints from customers, insured groups, and payers. The complaints could come through different channels like email, telephone, and online complaint lodging systems.
· Speak with customers over the telephone or in person in order to obtain details of complaints.
Job tags
Salary
