Provide on-site support of installation, validation and commissioning of Vertical, Horizontal , Confectionary and Secondary packaging machines for applications like Snacks, Powder food, Detergent powder/Bar, Biscuits and cookies, Noodles, Candy and Case packers.
Meeting with clients on electrical and mechanical automation needs.
Test of automated systems for efficiency, safety and reliability.
Travelling to client s location to solve the software and electrical related issues.
Perform hands on on-site troubleshooting, service and repairs
Provide on-site training to the customer
Interface with cross-functional work teams such as Engineering, Manufacturing and Customer Support.
Develop service technical documentation
Generate service revenue through AMCs and automation service proposal
Timely and professionally handle field service calls and issues arising from the field service visits
Create and maintain service information in the company enterprise database
Qualifications
Degree/Diploma in Electrical / Mechatronics having 5 - 10 years experience in servicing of Vertical, Horizontal Packaging machines.
