Lead Customer Engineering Specialist
Location
Work from home | India
Job description
We are hiring a Lead Customer Engineering Specialist within our Product & Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you'll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.
What will you do at Atlan
- Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
- Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
- Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
- Lead & inspire: Mentor others, share your expertise & foster a collaborative environment where everyone thrives.
What makes you a match
- 5+ years as a Technical Support Engineer at a level closest to engineering (L3 or equivalent) with strong Python/Java skills.
- Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For eg
- Reverse engineer (problem statement to code snippet)
- Run code locally and understand the flow line by line
- Test fixes locally and commit the changes
Passion for empowering users: Understand their pain points & find solutions that make a real impact.
Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
Communication that shines: Clearly explain technical concepts to anyone.
Preferred:
- Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
- SaaS & startup environment familiarity.
- Worked as a Software Engineer (bug-fixing and/or feature development)
- Experience leading a technical team.
What you will get
- Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
- Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
- Cultural Immersion: Immerse yourself in a culture that values learning, knowledge-sharing, and plenty of pet photos on Slack!
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