Navi
Location
Bangalore | India
Job description
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
What would your role at Navi Look Like
● Perform regular call audits/side barging/field visits to assess and govern the quality of the process.
● Identify Insights and remedy errors for the process.
● Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
● Compile and analyze data.
● Publish error analysis and training needs indicators.
● Investigate customer complaints and publish RCA.
What are some good skills for this role
● Proven work experience in process improvement, process excellence, and quality assurance.
● Excellent communication skills, both written and verbal.
● Strong computer skills and knowledge of QA databases and applications.
● Strong analytical and problem-solving skills.
● Relevant training and/or certifications as a Quality Analyst (Six Sigma/Lean Management)
Job tags
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