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Location

Bangalore | India

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Job description

Responsibilities

Essential Qualifications, Training and Experience:
. Minimum of 1-year experience as a Process Associate.
. Any Graduate/Post graduate Order Management primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
. Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.

. Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.
. Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
. Ability to work effectively as part of a team
. Should be flexible to work in any shifts and 'Work from Office' mode
. Ready to work from client location

Additional Responsibilities:

SLA Compliance:
. Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.

Process Compliance:
. Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed Ensures appropriate documentation of the upshot from the last transaction on the clients' account as per the prescribed format in order to meet quality standards

Technical and Professional Requirements:

Personal Attributes required:
. Good analytical and problem solving skills
. Eye for detail to ensure high accuracy.
. Good communication skills with experience in handling stakeholders both internal and customers
. Ability to work well under pressure
. Ability to work on your own initiative
. Willingness to learn new processes and tasks

Preferred Skills:

S&F- ORDER MANAGEMENT & SALES PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING) LOGISTICS (SHIPMENT PLANNING - INBOND - OUTBOND LOGISTICS - GOOD RECEIPT - EXPORT DOCUMENTATION

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Job tags

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Salary