Location
Noida | India
Job description
Job Description (Posting).
To be responsible for meeting productivity and SLAs as per agreed norms. Process Adherence or Compliance, Team Attrition, Team Performance, Customer Orientation.
Also require one of the below certification:
Associates Certification in Project Management (Introductory)
CAPM (Certified Associate in Project Management) (Introductory)
Certificate in Project Management (Introductory)
Certified Associate in Project Management (CAPM) (Introductory)
Certified Associate in Project Management (CAPM ) (Introductory)
CompTIA Project+ (Introductory)
Masters Certificate in Project Management (Introductory)
Masters Certificate in Project Management with ITPM (Introductory)
MCPM (Masters Certification in Applied Project Management) (Introductory)
MCPM (Masters Certification in Project Management) (Introductory)
P30 Foundation Certification (Introductory)
PRINCE2 Foundation Certification (Introductory)
Telecommunications Project Manager (TPM) (Introductory)
ITILv4 Foundation Certification (Introductory)
Advanced Master s Certificate in Project Management (Intermediate)
Advanced Masters Certificate in Project Management (Intermediate)
Advanced Masters Certification in Project Management (Intermediate)
Advanced Project Management Certification (APMC) (Intermediate)
Master Certificate in Program Management (Intermediate)
Masters Certificate in Program Management (Intermediate)
OU Level 4 NVQ in Project Management (Intermediate)
P30 Practitioner Certification (Intermediate)
PRINCE2 Practitioner Certification (Intermediate)
ITIL Intermediate Certification (Intermediate)
PgMP (Program Management Professional) (Advanced)
Project Management Professional (PMP) (Advanced)
OPM3 Professional (Advanced)
Agile Project Management (PMI-ACP) (Advanced) (1.) 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leave for his spanor2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etcor3. To have regular reviews with team leaders
4. To maximize profitability and ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members
2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) To consistently meet or exceed all agreed execution parameters as defined for the process. (5.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
Qualification
B-Tech
Skill (Primary)
Technical Competencies (Bserv)-Project Management-Time Management
Job tags
Salary
