Pearson
Location
Noida | India
Job description
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
All employees are also responsible for supporting and implementing the company s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint.
Be the point contact for international client for specific security related requests.
Conduct thorough investigations into security risks and incidents in APAC countries for clients, working with internal staff, systems and data, as well as third parties to assemble the required information.
Identify areas of opportunities and take initiatives to improve process efficiency.
Ensure that security standards are maintained and that security objectives are being met or exceeded.
Be an expert and spokesperson to all internal parties, to raise internal awareness and mindshare of the quality message.
Work under minimum supervision and act as an escalation point for the global client
Highlight any additional opportunities of improvement to the reporting manager.
Key Activities
Handle client security requests within defined timelines.
Ensure adherence to committed turn-around times
Review necessary exam footage and share observations with clients for further action.
Maintain accurate documentation for all client requests received and fulfilled.
Identifying and preventing exam fraud & infringement through review of candidate biometrics, registrations, machine ids and other data points for the corresponding exam footages requested.
At all times, throughout all tasks, request support, guidance and assistance as required from colleagues and manager.
Effective and timely completion of objectives, reviews, reporting and accurate administration as required by manager.
Investigating client security incidents and risks
Continual Improvement.
Make recommendations for technology and process improvements to support security policies and initiatives.
Closely work with manager for handling any client escalations and support process initiatives
Essential Experience & Qualifications
Good working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Vocational experience in a similar environment.
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
Ability to take responsibility for actions, a self-starter who can work well in a dynamic environment.
Prioritization skills and experience of dealing with multiple projects in a structured way.
Experience in a client facing environment, where ensuring high levels of customer satisfaction is essential.
Ability to establish rapport and deal with people at varying levels, both internally and externally.
Good communication skills, both written and oral.
Ability to work in a team structure.
Desirable Experience & Qualifications
Bachelor Degree or equivalent experience in related fields
Should have a minimum of 1-3 year work experience.
Job tags
Salary
