KCROASTERS
Location
Mumbai | India
Job description
Company Name: Â Koinonia Coffee Roasters
Website:Â
Designation: Â Customer Relations Executive
Experience Required for the role: At least 1+ year of industry experience
Expected CTC offering - INR 1,80,000- 2,16,000 PA
Location of the Job: Â Khar, Mumbai
Koinonia Coffee Roasters (Koinonia Coffee Pvt. Ltd.) is one of the fastest-growing coffee companies in India. We are an e-commerce company ( with a retail focus. Our product range has been available and popular on Amazon, our website and other online portals.
We believe in creating a fun environment for our employees and allowing them to grow as a professional.
Responsibilities and Duties:
-Gaining an in-depth understanding of the Company and its products
-Attracts potential customers by answering product and service questions; and suggesting information about other products and services.
-Maintains customer records by updating account information.
-Engaging with the Customers and showcasing KC Roasters brand
- Greet customers warmly and ascertain the problem or reason for calling.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-On behalf of the company, the employee will have to look into customer relations
Required skills:
-English fluency
-Must be either Graduate or Postgraduate or Doctorate in any specialization
- Must be Energetic
Benefits:
-Training and Mentoring
-Cellphone Reimbursement
-PF
Job Types: Full-time, Permanent
Schedule:
Job tags
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