Consultant, SAP Sales and Logistics

Location

Jaipur | India

Job description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose

This role is an active member of Business as Usual (BAU) Support Team for Sales and logistics. Main objectives are providing support to internal customers running SAP S/4 as their ERP platform, this includes all stages from discuss and clarify requirement with business users, solution design, implementation, testing and production setting of error corrections, new functionality and improvements within the sales and logistics area. The Sales and Logistics team is currently comprised of 17 resources – 4 of them external.

Responsibilities

Assist in monitoring the incoming tickets (Incidents, Service requests and Improvements)

Perform daily tasks in the global Service Now ticketing system withing the sales and logistics area

Participation in project work by providing functional support throughout the whole project lifecycle. From solution design, discussions with the business, development/customizing, test scenario definition, test support, production setting preparations, documentation, go-live support and post go-live support, according to the project plan

Actively engage in continuous improvement efforts

Proactively pursue operations support process improvements and initiatives

Take ownership of all tickets assigned to you by

• Ensure progress on tickets
• Facilitate discussion with involved parties like business, solution architect, developer and eventually basis/ technical resources
• Problem analysis
• Solution design
• Implement solution
• Perform needed customizing
• Development, align and coordinate with developer
• Functional test
• Functional documentation
• Facilitate and help business in user acceptance test
• End user training and training materiel
• User documentation
• Production setting
• Production support

Requirements

• At least 5 years’ experience in global IT Infrastructure field
• 5-10 years’ experience within the SAP Sales and distribution area
• Functional or Technical related work experience within the SAP Sales and distribution area
• Customer oriented through striving to understand business needs and providing appropriate support
• Understanding of business processes related to business applications
• Understanding of technical environment of business applications
• Proactive approach to problem solving
• Configuration experience
• Basic debugging skills
• Ability to work cohesively as independent team member in a remote work environment
• Experience in document control
• Fluency in English

Please apply uploading your CV and optionally a cover letter. Only applications received through our online system will be considered, not via e-mail.

Recruiter

Lima Mathew

Sr. HR Advisor People Resourcing

Job tags

Salary