Fundamento
Location
New Delhi | India
Job description
About Fundamento Fundamento unlocks excellent agent performance with an AI-powered frontline stack that is purpose-built for companies looking to demonstrate unmatched business outcomes. Companies can ensure agents ace every customer conversation by using Fundamento as an agent copilot to handhold them through customer interactions with guided workflows and prompts and to automate manual and repetitive tasks. Using Fundamento, companies can gradually transition from to complete L1 and L2 customer support automation, where agents can focus on tackling complex challenges while near-human AI bots handle upstream customer interactions.
Fundamento is built using the globally vetted and leading AI stack from IBM and Google, allowing unparalleled scale and speed in execution. Fundamento integrates with existing systems and is accessible across geographies with its cutting-edge multilingual capabilities with inbuilt translation. High-growth companies like Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others. We are looking for a Senior Customer Success Associate to join the founding team and build the customer experience strategy & drive it at Fundamento. What the role entails Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth. Studying other customer success programs, and analysing customer data to identify the best practices. Assisting client deliveries & ensuring deadlines are met. . Focusing on delivering a positive customer experience to enhance the perceived value of the brand. Collaborating with internal teams to create & set up demos for clients. Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience. Desired candidate profile 0-2 years work experience (preferably in a B2B setup, in a customer-facing role) Should possess fantastic interpersonal skills Proactive and willing to improve on processes Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships. Strong sense of accountability and personal organisation, ensuring efficient handling of customer needs and inquiries. Proficient in Microsoft Office Suite Why us? Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus. We grow when you grow. Founders: Ankit Durga (Co-founder & CEO)- Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow. Megha Aggarwal (Co-founder)- is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York. Prominent Investors: Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea FoundationJob tags
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