Zippin
Location
Delhi | India
Job description
Zippin is seeking a Product Support Engineer to expand the capability of our Technical Operations organization. Our state of the art, checkout-free stores are revolutionizing the way consumers shop, and we need experienced technicians to be the first line of defense for our customers providing exceptional technical support for our cutting-edge AI solutions. You’ll diagnose and troubleshoot issues, educate users on product features, and contribute to building a positive customer experience.
The candidate selected for this role will be an integral member of the Product Support team, responsible for providing world-class technical support and customer service to a growing list of high-profile customers in the Sports and Entertainment Industry, as well as retail operators across the globe! Responsibilities: Provide prompt and accurate technical product support to customers via phone, email, and chat. Diagnose and troubleshoot a wide range of technical issues related to our AI solutions, including network and power delivery, observation and tracking cameras, routers and switches, etc. Effectively communicate with customers from diverse technical backgrounds, explaining complex concepts in clear and concise language. Research and identify solutions to customer problems, leveraging internal knowledge bases and collaborating with internal teams when needed. Document and escalate complex issues to Maintenance and Engineering teams for further support & resolution. Contribute to the development and improvement of knowledge base articles and documentation. Proactively identify and report product bugs and suggest improvements. Stay up-to-date on the latest developments in AI technology and our product offerings. Continuously learn and grow your technical skills and knowledge. Minimum Qualifications 5+ years of experience as a Product Support Engineer or similar role. Mastery of communication and collaboration skills, specifically working with technical teams in the U.S. Proven academic track record and ability to pick up new skills and technologies independently 3+ years of experience working in remote role Excellent problem-solving and analytical skills, with the ability to think critically and strategically Proven Experience maintaining and troubleshooting complex IT systems Hands-on experience managing network infrastructure, hardware, and software in retail and eCommerce environments. Proven history organizing high volume of support tickets in centralized systems, identifying themes, enabling efficient team collaboration, and improving workload management Preferred Qualifications 2+ years of experience supporting customers across multiple time zones Hands-on experience conducting data analysis and writing technical documentation & reports Experience working directly with software development team members Bachelor’s Degree in Computer Science or other related field Hands-on experience suggesting product improvements to software development teams About Zippin Zippin has developed the next generation of checkout-free technology enabling retailers to quickly deploy frictionless shopping in their stores. Our patent-pending approach uses AI, machine learning, and sensor fusion technology to create the best consumer experience: banishing checkout lines and self-scanners for good, and letting shoppers zip in and out with their purchases. Zippin’s platform uses product and shopper tracking through overhead cameras as well as smart shelf sensors for the highest level of accuracy even among crowded stores. Founded by industry veterans from Amazon and SRI with deep backgrounds in retail technology, AI and computer vision, Zippin is headquartered in San Francisco and backed by Maven Ventures and Core Ventures Group. For more information, visit We are looking for bright, motivated individuals to join our fast-growing team.Job tags
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