Technical Service Manager
Location
Chandigarh | India
Job description
Job Description
In this Role, Your Responsibilities Will Be: - Facilitate definition of work scope, goals, and deliverables per internal client's needs
- Develop scope of work statements, deliverable plans, delivery schedules and action plans
- Define complete end to end phased planning for solution implementation stages.
- Monitor and track tasks and resource requirements time to time
- Work with internal client for satisfactory execution of deliverables per schedule
- Adhere to timelines to meet and achieve on-time delivery.
- Track deliverables, communicate with internal client sponsors and stakeholders, deliver on-time within scope and budget.
- Working knowledge of ERP and Edge Applications.
- Analyze functional and technical issues, participate in solution identification, and strategize issue resolution plan.
- Identify risks, assess risks and plan for mitigation and contingencies.
- Collaborate with third party service providers, internal client business users, technical developers, DBAs, and application support group on system requirements gathering, system analysis, design and implementation of new features and issue resolution.
- Work with the training resources to ensure requisite training is imparted to business users as part of solution implementation.
- Coordinate and verify system testing for system upgrades, enhancements, and implementation of new Oracle EBS application modules and/or Functionality.
- Responsible for participating / conducting Change Acceptance Board review meetings, managing change progression from development to production.
- Develop cutover plans to align with Application Maintenance Plans
- Partner with business functional areas to improve processes leading to efficiencies.
- Liaise with internal teams, vendors, and third-party service providers to ensure deliverables are completed on a timely manner.
- Work with businesses Functional and Technical teams and Oracle Support to resolve Service Requests
- Demonstrate accountability for meeting milestones and delivery quality.
Who You Are: You quickly and decisively act in constantly evolving, unexpected and complex situations. You listen to and interpret what the business users wants to see accomplished. You discuss details in an easy-to-understand manner, and then translate same into nuts-and-bolts technical deliverables. You must have strong personal initiative, drive, motivation to learn and have strong accountability.
For This Role, You Will Need: - At least 12+ years of overall IT Experience in Oracle ERP implementation coupled with hands on experience with various deployment phases such as solution identification, implementation, development, testing and support.
- At least 6+ years in a client interfacing role, with responsibility for project management
- Experience in Managing and implementing Oracle EBS functionalities, Web Applications / Integrations, and edge Applications.
- Experience with requirement gathering deliverables planning & monitoring and tracking are essential.
- Understanding and ability to perform both preparation & analysis of KPIs, and SLAs
- Should be well versed with MS Excel (Advanced), MS PowerPoint and MS Project
- Prior experience with ERP implementations is a requirement.
- Understanding of Project Management Methodologies and principles
Preferred Qualifications that Set You Apart: - BS degree or higher in Computer Science, Engineering, Management or equivalent
- PMP certification or any Project Management Certification preferred but not mandatory.
- Oracle certifications if any will be added qualification.
- Technical Expertise / experience on Oracle APIs, web applications and architecture preferred but not mandatory.
- Able to travel on need basis.
Our Offer to You: By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be
competitive within the industry and local labor markets . We also offer a
comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that
supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our
Work Authorization Sponsorship .
We attract, develop, and retain exceptional people in an inclusive environment, where all
employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote
Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a
Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT].
WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go
About Us WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT] .
ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!
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