Global Performance & Quality Manager
Location
Trivandrum | India
Job description
Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Job role We are seeking for a Global Performance & Quality Manager to join our Global Financial Business Services team to monitor delivery excellence across customer engagements and Delivery Hubs - based on jointly signed-off Efficiency & Productivity KPIs
What You Will Do - Monitors Financial Business Services delivery excellence across customer engagements and FBS Delivery Hubs - based on jointly signed-off Efficiency & Productivity KPIs.
- Providing regular updates on material service/ delivery issues, related root cause analysis, and mitigating actions.
- Supporting Global Service Leads and Local Delivery Leads in driving Continuous Improvements & Innovation (in close alignment with Global Transformation Manager and respective SMEs)
- Tracking the financial/ non-financial performance of Global Financial Business Services following an ONE P/L philosophy and covering the entire Planning/ Budgeting Cycle: Regular Sales Outlooks; Monitoring of monthly financials (together with global/ local Allianz Services Finance & Controlling Teams); Preparing for Global FBS Budget/ Plan (together with global/ local Az Services Finance & Controlling Teams).
- Tracking Global Financial Business Services Investment Budget.
- Global coordination of global/ local Financial Business Services Productivity Achievement tracking.
- Global Financial Business Services Contributions to Allianz Services Strategic Dialogue and Planning Dialogue Cycles.
What You Bring - Strong academic background
- Experience in working in global teams
- Experience in working in agile global project organizations
- Strong technical skills in relevant Finance Shared Services process & services domains (e.g. S2P, Q2C, R2R, FP&A)
- Experience working on Power Point, analyzing data and presenting to senior management
- Process improvement and innovation oriented
- Fluent in English, good communication skills (German or another European Language is a plus)
- Previous experience in the Finance Shared Services delivery organization is a plus
You have - Ability to adapt to on-going change and work in a fast-paced, deadline intensive environment
- Pro-active behavior
- Strong analytical, communication and influence skills
- Strong management skills as problem solving, clear expectation management and establishment of trustful relationships
- Strong interpersonal, intercultural, communication and organizational skills
- Flexibility to work with different regions worldwide
- Ability to think in processes and process dependencies as well as ensure deliverables are connected with operating plans
- Strong ability to multi-task and appropriately prioritize tasks to meet deadlines
- Self-motivated and proven 'can do' attitude
The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us.
Let's care for tomorrow.
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