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Location

Mumbai | India

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Job description

Your role will be to manage existing client data & prospect data, handle website queries,

assist & provide monthly reports & run social media campaigns.

Develop CRM activities plan for B2B businesses in order to build customer loyalty and drive.

consumption

Deliver customer insights and make recommendations by performing data analyses and post.

activity evaluations

Responsible for identifying different customer profiles, and carrying out the optimization of

CRM/marketing activities by defining market sectors and customer selection based on customer.

profiling and segmentation

Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM.

related topics

Responsible for identifying key trends and factors influencing customer behavior, like consumption.

and brand loyalty

Undertake spontaneous initiation of any analysis that can generate customer insight or operational

projects to add value to the customer relationship

Serve as a custodian of customer database, and responsible for the maintenance and management

of customer data to ensure data integrity

Provide support for local, regional and international CRM projects as applicable in the organization

Provide timely and accurate monthly reporting of KPI

Responsible for hands-on modeling and analysis of marketing campaigns to determine the best mix

of channels and messaging

Partner with cross functional stakeholders to develop and execute campaigns that optimize

customer loyalty and lifetime value

Measure, analyze, and report performance metrics pertaining to the organizations loyalty program

Provide support for the development of predictive models, customer segmentation studies, and

reports

Drive long-term business growth by owning the customer lifecycle, including customer acquisition.

optimizing contact strategies and promotional strategies; and building loyalty

Identify, recommend, and implement quality and efficient improvements to CRM processes.

Z O H O CRM S U PP O R T | S A LES

Re q u Irement s / Experience

Min 2 years of proven work experience as a Zoho CRM Support executive in a SaaS company,

Customization & Automation of Zoho processes for efficient data management

Track record of achieving sales quotas, support Sales Team with timely insights

Familiarity with MS Excel & PPTs (analyzing spreadsheets, charts, pivots)

Ability to deliver engaging presentations.

High Analytical Skills

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Job tags

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Salary