Zyoin Group
Location
Bangalore | India
Job description
Responsibilities :- Providing L2-level technical support through the case-handling process for Pramana's products. - Participating in special projects (e. g. customer pilots and task forces) and in troubleshooting activities that require remote and on-site support.- Member of 24/7 emergency on-call rotation.- Participating in escalation management and product support practice development activities. Diagnose and resolve day-to-day technical support issues.- Escalate issues to leads where necessary.- Responsible for assuring appropriate use of deployments in all locations.- Provide remote support to users in other regions when issues are escalated as P1- Adhere and actively work to maintain standards.- Provide effective basic user training and Key user inductions.- Monitor and perform health checks on deployments and equipment for all locations periodically.- Responsible for logging and tracking defects that have been identified and escalating to the corresponding software engineering leads.- Reporting faults and maintaining records on server and site outages.- Submit weekly reports to the Regional/global team for highlighted issues affecting deployments within the region.- Assuring governance compliance.- Prepare documents, meeting materials, and correspondence.- Perform basic administrative support duties as required to meet specific operational objectives.- Ensure that a high level of customer service and support is provided to all stakeholders and deployment sites.Requirements :- Bachelor's degree in Science/Engineering with a minimum of 2+ years of experience.- Extensive knowledge of computer hardware systems.- Experience with system installation, configuration, and analysis.- Extensive experience working with Linux OS (Ubuntu).- Experience installing and configuring computer systems and applications for a large company.- Good knowledge of shell scripting.- Knowledge of Python programming to write simple scripts is desirable.- Self-motivated, proactive, and problem-solving aptitude.- Ability to organize, prioritize, and multitask.- Good written & verbal communication skills.- Willingness to work in mid-shifts to support US time zones. (ref:hirist.tech)
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