Customer Relations Executive (CRE)
Location
Navsari | India
Job description
Position: Customer Relations Executive (CRE)
Experience: 1+ years in Customer Relations
Location: Navsari
Language Skills: Fluent English
Job Type: Full-time
Responsibilities:
- Customer Interactions:
- Proactively engage with customers to build and maintain positive relationships.
- Address customer inquiries, provide information, and resolve issues in a timely manner.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
- Customer Feedback:
- Collect and analyze customer feedback to identify areas for improvement.
- Collaborate with internal teams to implement changes based on customer input.
- Regularly update customer profiles to ensure accurate information and preferences.
- Documentation and Reporting:
- Maintain detailed records of customer interactions and feedback.
- Generate reports highlighting key customer trends and concerns.
- Contribute to the development of strategies based on customer insights.
- Communication Skills:
- Exhibit excellent verbal and written communication skills in English.
- Create and disseminate clear and concise information to customers and internal teams.
- Provide product/service information and updates as needed.
Qualifications:
- Experience:
- Minimum of 1 year of hands-on experience in Customer Relations.
- Demonstrated ability to manage and enhance customer relationships effectively.
- Language Skills:
- Fluent in English (verbal and written).
- Ability to communicate complex information in a clear and understandable manner.
- Customer Focus
- Genuine interest in understanding and meeting customer needs.
- Ability to empathize with customers and provide personalized solutions.
- Team Collaboration:
- Work collaboratively with colleagues to ensure a seamless customer experience.
- Share customer insights with relevant teams to enhance overall product/service offerings.
- Problem-Solving:
- Strong problem-solving skills with a proactive and solution-oriented mindset.
- Handle customer concerns with professionalism and efficiency.
Job tags
Salary
Rs 12000 - Rs 22000 per month
