Remote Support Engineer L1

Location

Mumbai | India

Job description

Job Accountabilities

• First level support to end users based on Knowledge base available
• Provide desktop and Laptop support.
• Basic installation and uninstallation of all desktop applications
• Handling ITSM Tool and Allocating the tickets to the right resolver group
• Providing Support for MAC related calls
• Providing Support for Mobile Device
• Installation of Business-related software
• Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

• Hardware & OS knowledge
• Software application knowledge,
• ITIL Knowledge
• Good Communication Skills
• Basic Knowledge of Network,
• Apple products
• -MCSE or similar

Key Attributes (Experience and Qualifications)

• B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)
• Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.

Job tags

Salary

Rs 1 - 6 lakhs p.a.