Appreciate
Location
Delhi | India
Job description
We are seeking an experienced Operations Manager to join our dynamic team at Appreciate. You will play a crucial role in ensuring the smooth and efficient functioning of our operations, overseeing key processes and workflows to drive operational excellence and enhance customer experience.
Responsibilities: - Develop and implement operational strategies to streamline processes, improve efficiency, and reduce costs. - Oversee day-to-day operations, including customer support, transaction processing, and compliance procedures. - Collaborate with cross-functional teams to optimize product delivery and enhance operational performance. - Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed. - Ensure compliance with regulatory requirements and industry standards. - Manage vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness. - Lead and mentor a team of operations staff, providing guidance, training, and support to drive professional growth and development. - Stay updated on industry trends, emerging technologies, and best practices to continuously improve operational processes and systems. - Prepare reports and presentations for senior management, highlighting key performance metrics, trends, and insights. - Proactively identify risks and develop contingency plans to mitigate potential disruptions to operations. Qualifications: - Bachelor's degree in business administration, finance, or a related field; Master's degree preferred. - 3-5 years of experience in operations management within the fintech or financial services industry. - Proven track record of implementing operational improvements and driving efficiency gains. - Strong leadership and interpersonal skills, with the ability to motivate and inspire teams. - Excellent analytical and problem-solving abilities, with a keen attention to detail. - Sound knowledge of regulatory requirements and compliance standards relevant to the fintech sector. - Proficiency in project management tools and software. - Exceptional communication skills, both written and verbal. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.Job tags
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