Team Lead

Location

Chennai | India

Job description

Designation - Lead

Experience - 3-10years in BPO voice operations is mandatory.

Excellent communication / willing to work in US shift (Night shift)

Work from Office.

Notice period - 15 days and less.

Job Responsibilities:

Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customer's satisfaction. Drive the team to meet goals on all KRA/KPI and SLA's. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Graduation is mandatory - Any Degree.

• Should be a team player.
• Ability to handle a team with individual ownership.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at workplace.

Mail - [HIDDEN TEXT]

Call - 9677061647

Job tags

Salary