Eventdex
Location
Hyderabad | India
Job description
Job Title: Customer Support
Job Description: - Communicate with customers to understand their needs and expectations for the event. - Assist customers in the registration process and provide necessary information about the event logistics. - Address customer inquiries and concerns promptly and professionally. - Collaborate with internal teams to coordinate logistics for customer events. - Ensure all necessary materials and resources are prepared and available for the event. - Troubleshoot and resolve any issues that may arise during the event.- Serve as the primary point of contact for customers during events.
- Provide on-site support and assistance to ensure a smooth and enjoyable experience. - Address any customer concerns or technical issues promptly. - Gather feedback from customers regarding their event experience. - Document and analyze feedback to identify areas for improvement. - Work with internal teams to implement changes and enhancements based on customer feedback. - Assist customers with technical issues related to event platforms and tools. - Collaborate with the technical support team to troubleshoot and resolve issues. Qualifications: - Excellent interpersonal and communication skills. - Strong organizational and multitasking abilities. - Ability to work independently and as part of a collaborative team. Education and Experience: - Bachelor's degree in a related field or equivalent work experience. - Previous experience in customer support, event coordination, or a related role is preferred.Job tags
Salary