Location
Noida | India
Job description
Experience:
25 Years
Note: Immediate joiners within 30 days only
Roles & Responsibilities:
- Design Development and Implementation of ServiceNow customization including but not limited to core setup workflow administration reporting data imports custom scripting and thirdparty software integrations.
- Perform advanced customizations including Business Rules UI Pages UI Macros UI Scripts Script Includes Client Scripts workflows custom tables reports etc.
- Perform workflow design configuration development and data loads for ServiceNow platform (ServiceNow) applications.
- Responsible for programming workflow enhancements and integrations with ServiceNow platform applications.
- Maintain pace with ServiceNow versioning.
- Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager architects ITIL practice leads and customers.
- Maintain and adhere to source code configuration management release management and software development best practices.
- Develop training materials and provide enduser or IT technician training on using the ServiceNow functionality.
- Provide inperson support daily to customer and team This will include direct interaction with the Executive staff and other key management.
- Maintain ServiceNow training and knowledge thru selflearning attending conferences and training.
- Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform applications and workflows.
- Providing support / guidance to the development teams during the analysis development and testing processes.
- Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
- Defining and validating nonfunctional (technical) requirements and establishing traceability between requirements and application architecture/design.
Requirements:
- Should have good amount of knowledge on business flow following service now applications.
- Must have good experience on ITSM ITBM and HRSD.
ITSM (Incident/ Problem/ Change/ Configuration) Management
ITBM (Financial Management PPM (Project Portfolio Management) Resource Management)
HRSD (HR Service Delivery Fundamentals)
- Good to have knowledge on following ServiceNow applications.
- Discovery OnPremise & Off Premise
- ServiceNow Orchestration
- ITOM IT Operations Management
- GRC Governance Risk & Compliance
- ServiceNow Event Management
- Integration and ServiceNow Scripting (Glide (JavaScript Ajax XML JSON etc. HTML and CSS))
integration,it,servicenow
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