DigiHelic Solutions Pvt. Ltd.
Location
Bangalore | India
Job description
Location : Pune/Bangalore/Noida/Chennai. Shift Time : UK shift (2:00 PM to 10. 00 PM IST). Exp : Min 5+ Years. Notice Period : 30 days to 45 days joiners only. Job Description:. We are looking for a ServiceNow ITOM Technical Consultant to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.The role holder will :- Focus on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.- Comfortable in Jason scripting and coding ITOM solutions, namely Event Management, Discovery, Service Mapping and Orchestration.- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying. ServiceNow ITOM, including the following : - Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations.- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.- Sound knowledge in CMDB and it operation management.- Deliver technical workshops on ITOM Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping- Knowledge on identification , classification rule in CMDB.- Knowledge over event and alert rule.- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.- Required Hands on experience with ServiceNow ITOM implementations.- Required Knowledge of ServiceNow CMDB Architecture. Core Skills :- ServiceNow Certified Administrator.- ServiceNow Certified Implementation Specialist.- ITSM ServiceNow Certified.- Implementation Specialist Discovery ServiceNow.- Certified Implementation Specialist.- Event Management , Ability to manage competing priorities in a complex environment - Excellent knowledge of IT Workflow, Employee, Employee Workflow, Customer Workflow.- Excellent written and oral communication skills including customer liaison at senior levels - Excellent interpersonal and negotiating skills.- Ability to enable collaboration Project/change management experience and skills - Investigation and analysis of problems with a methodical and disciplined approach - Proactive customer support and problem resolution.- Ability to devise creative technical solutions, to research alternative solutions and make recommendations.- Ability to convey a strong presence, professional image, and deal confidently with complex technical problems. (ref:hirist.tech)
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