M venpick Hotel Amman
Location
Jordan | India
Job description
JOB DESCRIPTION
Company Description
'Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.
Job Description
• To ensure the highest standard of customer care and service at all times.
• Welcome members and hotel guests on arrival.
• Comply with all company signing in and disclaimer procedures.
• Answer the telephone in a professional and timely manner.
• Handle queries and carry out show rounds.
• Responsible for opening and closing reception.
• Ensuring reception and surrounding area is kept clean and tidy.
• Ensure towels are in ready supply for members and guests by taking towels to and from laundry as required.
• Ensure the implemented booking procedure for sun bed, aerobics classes, consultation and other systems are carried out effectively.
• To assist in the promotion of the Spa by being involved in promotional activities and telephone enquiries/follow ups.
• Assist in the sales of membership and accessories within the Spa.
• Ensure all operations are in full compliance with local health and safety codes.
• Monitors quality control in all aspects of operation.
• Ensures all client services are being carried out in a professional, correct and efficient manner.
• To assist Management in increasing the Spa s profitability
• Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Having a positive attitude towards work, are self-disciplined and self-motivated, sets a good working example for all sub-ordinates.
Qualifications
• At least 2 years experience in a similar capacity.
• Bachelor or equivalent degree in hospitality
• Strong guest relations and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collectively as part of a team.
Additional Information
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Job tags
Salary
