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Location

Bangalore | India

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Job description

Job Profile Name

Executive Quality - First Team

Function

Accessories - Women Bag

Reporting

Manager Quality Control and Assurance

Grade

L2/L3

Job Summary: The Customer Service quality Supervisor will oversee and assist customer service team (First team) in the performance of their job duties such as responding to customer inquiries, resolving issues or managing complaints and providing justified decisions and advice NPD/Sourcing team for process & construction improvement. Duties/Responsibilities ü Coordinate with team of assigned customer service representatives and ensures they comply with company guidelines ü Monitors or reviews calls or other correspondence between representatives and customers.

• Review escalation of service calls related to product quality and give justified resolution to service team as per defined timeline.
• Ensures that representatives are informed about changes to company products and services.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares knowledge-based documents such as summaries of complains and provide feedback with Quality/NPD/Sourcing team for correction and implementation in future
• Identifies opportunities to update or improve customer service procedures and makes recommendations
• Performs other related duties as assigned.

Educational & experience requirements

• 5-6 years of QA/QC role in similar functions in women bag company
• Good knowledge on PU material, Leather and etc.
• Proficient in computer skill- Excel, PPT & MS word
• Must be able to perform multi task jobs in a fast paced environments
• Graduate from FDDI, CFTI or CLRI

Language Preferences

• English & Hindi
• Should be able to speak and understand English is a must.

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Job tags

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Salary