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Team Lead


Right Move Staffing Solutions Private Limited


Location

Pune | India


Job description

Greetings from Right Move !!!

Position :- Team lead

Experience :- 3 + years overall and 1 year of on paper team lead experience

Skills :- International BPO , Voice , Customer service , team handling .

CTC :- UPTO 6.8 LPA

Shift :- US Shift

Location : - Pune Magarpatta City

Job Description :

Ø Graduation with minimum 3 yrs experience in International BPO and 6 months – a year as a Team lead

Ø Should have handled a team size of 10-15 members

Ø Good understanding of key Voice – Outbound (customer service) operations metrics

Ø Good knowledge of Excel (Trend Analysis, Ratio Analysis, Formulas, Pivots, Graphs etc.)

Ø Knowledge of at least one coaching principle (SMART, GROW)

Ø SLA Management

Ø Knowledge of Attrition and Shrinkage

Thanks & Regards ,

Sakshi k

9699725789

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