Right Move Staffing Solutions Private Limited
Location
Pune | India
Job description
Greetings from Right Move !!!
Position :- Team lead
Experience :- 3 + years overall and 1 year of on paper team lead experience
Skills :- International BPO , Voice , Customer service , team handling .
CTC :- UPTO 6.8 LPA
Shift :- US Shift
Location : - Pune Magarpatta City
Job Description :
Ø Graduation with minimum 3 yrs experience in International BPO and 6 months – a year as a Team lead
Ø Should have handled a team size of 10-15 members
Ø Good understanding of key Voice – Outbound (customer service) operations metrics
Ø Good knowledge of Excel (Trend Analysis, Ratio Analysis, Formulas, Pivots, Graphs etc.)
Ø Knowledge of at least one coaching principle (SMART, GROW)
Ø SLA Management
Ø Knowledge of Attrition and Shrinkage
Thanks & Regards ,
Sakshi k
9699725789
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Job tags
Salary
