Birlasoft
Location
Pune | India
Job description
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified
CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 161-year heritage of building sustainable communities.
Key Responsibilities
· Responsible for P&L of a portfolio ranging between around $30+ million
· Owning and managing portfolio of customers from delivery and operations perspective; should have 18+ years of experience of managing programs and projects
· Focal point of contact for key customers in the portfolio
· Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts
· Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively
· Own the growth of the portfolio and be responsible for hiring and offboarding decisions
· Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making
· Facilitate communication upward and across project teams
· Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction
· Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals
· Understanding and experience of working with customers from one or more sub-verticals - Manufacturing, Aerospace and Defence sector or Industrial Manufacturing will be prefered.
· Experience of managing large programs in the new age digital areas (AI/ML, IOT, RPA etc) along with experience of managing support and maintenance programs across enterprise systems, applications and infrastructure services
· Participation in organization's strategic initiatives and should be able to lead some of them
· Key performance measurement parameters are – Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation
Competencies
· People Management
· Conflict Resolution
· Solutioning
· Customer Service
· Accountability
· Judgement and decision making
· Excellent Communication
Job tags
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